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More Than Just a Paycheck: Employees Want to Feel Valued at Work
There is a popular notion that customers keep a business’s door open. That couldn’t be further from the truth. With so much talk on the customer experience, no one has paid much attention to the employee experience. And it’s proven costly. Whatever you want to call it – employee attrition, turnover, churn rate – it’s
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Dealing With Employee Burnout & Difficult Customers? Try a Little Tenderness.
It seems the restaurant industry just can’t catch a break. If you’ve been out and about this summer, you may have seen signs popping up in storefronts and restaurants saying something along the lines of, “The world is short staffed. Please be kind to those who showed up.” Well, there’s a reason for it. Still
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Labor Pains in Hospitality: Workers Won’t Return to the Industry, Ever.
As restrictions surrounding the pandemic ease across the country, many Americans are ramping up to return to “normal” life. This means dining out, going to meet friends for drinks, summer leisure travel. It’s what we’ve all been waiting for, so what could go wrong? Quite a bit, actually. Imagine walking into your favorite restaurant on
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Recruiting Employees Can Be Challenging in Post COVID-19 Economy
One of the largest problems the hospitality industry has in its recovery efforts after COVID is the re-hiring process. Many are quick to blame the problem on the money supplies for those on unemployment and the level of laziness it has incurred. For some, that may be true. The majority of the problem, however, has
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10 Customer Loyalty Statistics Every Business Needs To Know
Loyal Customers Are Key Spending more money on building customer loyalty is more critical than spending money on marketing. That is not speculation, it is proven fact! Companies who focus their attention on current customers, like business giant Amazon, will be the ones who succeed in the long run. Take a look at the following
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Leveraging Your Mystery Shopping Data
Finding gaps in your processes can be an opportunity to engage with staff and improve customer experience. A Measure of Excellence MSI has sent evaluators into hundreds of businesses and institutions that range from hotels, restaurants and retail stores, to hospitals and health care centers. Our question sets, and the data our evaluators return, have
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3 Tips for Developing Talent to Maximize Revenue
As a manager or owner of a company, how do you know that your team members are doing everything they can to give your customers the best experience, every single time they come into your store or business? Have you ensured that your staff are effectively trained and have you implemented proper monitoring procedures to
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1 Easy Way To Increase Conversions
According to IRC Sales Force, only 2% of sales are made in the first point of contact. That means that the follow-up is just as important as the first impression. The same study reports that up to 50% of people would buy from the first vendor to respond to an inquiry. So you must not
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Stop Missing Your Steps of Service
Does your company have steps of service? Silly question, right? OF COURSE, you have steps of service. From a one-man operation to a huge conglomerate with a myriad of employees, you must have specific steps taken with each patron in order to for your business model to work. Even resellers, B2B businesses, and other companies
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