Mystery Shopping Optimizes Business Performance.
Mystery shoppers to collect data about your company’s service, promotions, and programs to enhance overall performance.
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Monitoring All Staff and Systems at All Times is Unrealistic
If you don’t have someone consistently checking ever facet of your business…
- You miss out on essential opportunities to suggestive sell and enhance overall customer experience
- You fail to develop a strong competitive advantage
- You make decisions off anecdotal experience rather than statistically sound data
This ultimately leads to significant revenue loss. At MSI, we are here to help. We assist you in maximizing profits and minimizing losses through a preventative approach. With over 70 years of experience helping thousands of companies improve performance and increase revenue, our mystery shopping services
can benefit your business as well.
Our Clients Go From “In-the-Dark” to “In-the-Know”
Make Better Decisions
We’ll help you get expert data that helps your company make more informed decisions.
Create Better Experiences
Find out what’s really happening under the radar to create 5-star experiences for your customers.
Gain a Long-Term Partner
With MSI, you will have a valued partner ready to respond quickly to future needs.
Mercantile has been a valued partner of Metro for many years. The mystery shops are an essential tool we use to ensure our staff is following our established processes and delivering on our expected level of service at all of our 140+ stores. The data and feedback is consolidated and nicely organized through the online dashboard and reports. For us, it provides a foundation for coaching, training, and recognition of our employees. The Mercantile staff have always expertly consulted with us as our business processes evolved to make sure we have the right kind of assessment in place. Mercantile is a true partner.
PJ Richards
Director of Learning and Project Management at Metro Storage, LLC
MSI’s expertise in the hospitality industry has been a game-changer for our company. For over 10 years, they have provided us with the data that we need to understand if our guest experience is meeting our goals. The detail we get from their shopper reports allows us to pinpoint our training efforts, build sales and create efficiency in our operations.
Lon Ledwith
EVP Operations at BJ’s Restaurants Inc
Our company wanted a mystery shopping experience that measured various customer touch points. Mercantile was great at working with us to create a personalized scorecard, dashboard and real time results we could use for companywide improvement. We are fortunate to partner with a company who understands our needs.
Roxanne Musselman
Vice President National Sales at KB Home
Darryl Lew
HR Project Manager at KB Home
Loss prevention and theft have been a focus for our company and working with Mercantile Systems has helped us improve in these areas. Their Integrity Bar Surveys have improved sales in my region by 9% and have uncovered issues with Employees that we didn’t know existed. Their surveys are customized to meet our needs and deliver fast and astounding results.
Kirk Hillabrand
Director of Operations, Buffalo Wild Wings
Here’s How to Start
Schedule a Free Consultation
Begin by scheduling a consultation with our team. During this session, we will collaboratively discuss your measurement needs and objectives to design a customized program tailored to your requirements.
Get Shops
Receive your customized mystery shopping program and begin collecting data immediately. Our streamlined process ensures you gain valuable insights quickly and efficiently.
Boost Business
Gather precise data and collaborate with our team to analyze it, leveraging these insights to drive growth and benefit your company. Our expertise ensures that you can make informed decisions to enhance your business performance.
Most CEOs Have No Idea What’s Going on In Their Business.
As CEOs, VPs, and Presidents of your company, it can be nearly impossible to know exactly what’s happening at every single one of your locations. Are the employees displaying the in-house marketing materials? Are they using suggestive selling techniques? Why are our sales averages so low? How do we improve the performance of our “down stores”? There’s a lot to manage and it can be cumbersome to tackle without support.
MSI is here to assist you. We help you collecting real-time data about your locations using mystery shoppers. Our goal is to ensure that the training you implement, the systems you establish, and the quality of your customer service is executed flawlessly.
Keep Reading
Need to verify accurate product displays across all locations? We’ll handle it. Want to understand what your competitors are offering and at what price? We have you covered. Need to check if your website links and phone numbers are functioning correctly? We can do that too.
At MSI, we tailor our programs to meet your specific needs. From supporting store expansion programs to performing cash integrity shops, we act as your extra set of eyes and ears to ensure your business performs seamlessly and maximizes revenue. We are committed to being your trusted partner, which is why we’ve developed an easy 3-step plan to get you started.
When you partner with MSI, you will begin with a free consultation call. During this call, we will discuss the nuances of your business and identify the key areas you want to measure. You will explore our numerous tools, such as video and audio recording, full follow-up features, time-stamped photos, customized skips-and-triggers, and more. Together, we will create a custom mystery shopping program to target your specific measurement points. After receiving your first few reports, you will quickly learn where your business excels and where improvements are needed.
You will accumulate substantial data to review the overall “health” of your company. This will enable you to identify issues clearly and address them promptly. It won’t be long before you begin to see increased profits and notable improvements in employee performance.
No more missed sales opportunities, no more lost revenue. Just real data and real answers to support the growth of your business.
For more than 70 years, MSI has observed the evolution and expansion of the mystery shopping industry. With the introduction of AI, we are now stepping into an entirely new era. Learn how to leverage AI and mystery shopping by downloading our PDF, “Transform Your Company with AI and Mystery Shopping.”