What Gets Measured Gets Done

For more than 50 years, MSI has measured the ingredients of business success from attitude to performance.

  1. Consultation & Assessment

    Our experts interview you about your business. Together, we outline the challenges your company faces and the objectives you aim to achieve.

  2. Survey Design

    Your MSI dedicated project coordinator works with our consultants, writers, and editors to create a survey design that reveals the information you need.

  3. Analysis & Editing

    The survey results appear in your online portal while our analysts and editors comb through the data to detail the most important findings for you.

  4. Reports & Recommendations

    Information is not worth anything if it stays in a drawer. Every report includes actionable recommendations to turn survey results into a stronger bottom line.

MSI's expertise in the hospitality industry has been a game-changer for our company. For over 10 years, they have provided us with the data that we need to understand if our guest experience is meeting our goals. The detail we get from their shopper reports allows us to pinpoint our training efforts, build sales and create efficiency in our operations.

Lon Ledwith
EVP Operations at BJ’s Restaurants Inc
<b>Lon Ledwith</b><br />EVP Operations at BJ’s Restaurants Inc

Mercantile has been a valued partner of Metro for many years. The mystery shops are an essential tool we use to ensure our staff is following our established processes and delivering on our expected level of service at all of our 140+ stores. The data and feedback is consolidated and nicely organized through the online dashboard and reports. For us, it provides a foundation for coaching, training, and recognition of our employees. The Mercantile staff have always expertly consulted with us as our business processes evolved to make sure we have the right kind of assessment in place. Mercantile is a true partner.

PJ Richards
Director of Learning and Project Management at Metro Storage, LLC
<b>PJ Richards</b><br />Director of Learning and Project Management at Metro Storage, LLC

Our company wanted a mystery shopping experience that measured various customer touch points. Mercantile was great at working with us to create a personalized scorecard, dashboard and real time results we could use for companywide improvement. We are fortunate to partner with a company who understands our needs.

Roxanne Musselman
Vice President National Sales at KB Home
Darryl Lew
HR Project Manager at KB Home
<b>Roxanne Musselman</b><br />Vice President National Sales at KB Home<br /><b>Darryl Lew</b><br />HR Project Manager at KB Home

Loss prevention and theft have been a focus for our company and working with Mercantile Systems has helped us improve in these areas. Their Integrity Bar Surveys have improved sales in my region by 9% and have uncovered issues with Employees that we didn’t know existed. Their surveys are customized to meet our needs and deliver fast and astounding results.

Kirk Hillabrand
Director of Operations, Buffalo Wild Wings
<b>Kirk Hillabrand</b><br />Director of Operations, Buffalo Wild Wings