Employee Check-Ups Keep Your Business Healthy
When you invest in an employee, you expect to see your training yield results. Performance surveys help managers by providing a reliable way to benchmark progress to ensure that training and processes are effective and encourage consistent performance from your senior employees.
At the beginning of a program, agents evaluate your employees to establish a performance benchmark. After this initial assessment, the employees are individually provided with a typical set of questions used by your establishment and sent to another store location to perform a survey themselves. This hands-on experience reinforces the steps of service taught in training. With performance benchmark reports delivered three months, six months, and nine months after the experience, managers can assess accurately whether other trainings or operational changes are required.