Do Your Employees Close the Sale?
The storage industry is driven by phone inquiries, and a professional, helpful script can give your employees the confidence to guide the conversation and spell out the key differences between you and your competitors. By the time the prospective client is on-site, your staff has the opportunity to demonstrate the features and benefits of your facilities and contracts, and close the sale. When a new storage facility moves in to compete down the street, Mercantile Systems can help you create a sales script that answers your prospective customers’ questions. With data from actual sales calls, physical site surveys, and follow-up phone surveys, our comprehensive reports give you and your employees the tools to increase the percentage of prospective tenants who rent from you.