Uphold Your Company Standards – Every Time, Every Location
When your company invests in your brand experience, you make a promise to your customers to keep that experience consistent every time, in every store. The investment is often rewarded by customer loyalty, but it hinges on every store remaining compliant, even in the smallest details. Weak compliance with operational requirements (especially those required by law or industry standards) can signal the need for further investigation.
MSI delivers a customized Compliance Audit program, assessing how employees interact with customers and the placement of key brand elements as well as core service procedures and site cleanliness. Armed with our instant mobile audit app and the right questions from our survey design team, MSI agents gather data about each location and report back to your operations team about their experience.