We Are Data Experts
Mercantile Systems gives business owners and management peace of mind by providing accurate, customized programs that show you the truth about what is happening throughout your company.
We provide more than information – we help you build actionable solutions backed up by data. It’s information you can use today, not a report to file away for later. Our presence in a company not only leads to streamlined operations and increased revenue, it results in better service experiences for your customer. We are a management tool that does not need to be managed – and we aim to help your business excel.
Data Solutions For Customer-Oriented Companies
Fine Dining Restaurants
Fast Casual Restaurants
Meet Our CEO
Dan Cosgrove has spent his life in the customer research business. As a child, he would often go with his father (MSI co-founder Robert Cosgrove) to conduct restaurant audits – even participating in the exercise at restaurants while on vacation with family and friends. As a young adult, Dan earned his California Private Investigator license and began his career in the field of bar surveys. He founded the Hospitality Specialty Group in 1997 before merging with his father’s business in 1999. Under Dan’s leadership, MSI has grown from a locally-focused family business to an international customer research leader.
How We Can Help
Our clients own and operate retail store operations, storage facilities, hospitals, hotels, and more. They come to us with challenges like these:
- “Our sales are growing but we are losing money, and I don’t know why.”
- “How can we most cost-effectively improve our customer service quality?”
- “I paid for my employees to be trained in _____. Is it working?”
- “I think one of my new employees might be stealing. How can I find out?”
- “We’re running a major marketing campaign and I want to make sure every store is featuring ______ at the registers.”
At their core, the answers to all of these challenges are driven by information. We build the systems to measure the answers to these questions. We provide you with the answers you were looking for, as well as a detailed analysis and clear recommendations tailored to your business.
We Are Proudly Affiliated With The Following Organizations
Mystery Shoppers Providers Association (MSPA)
California Licensed Investigators (CALI)
Restaurant Loss Prevention Security Association (RLPSA)