Your Employees Should Be Your Best Salespeople.
However, many employees may be hesitant to guide the customer experience (and increase your sales) through suggestive selling techniques. Some lack the training or inclination to sell. Others fear they are “overselling” by making suggestions about additional offerings (such as offering appetizers or dessert at a restaurant, or a furniture company recommending an end table to a customer who purchased a bed).
Customer satisfaction and loyalty is positively affected by personalized, friendly suggestions from your staff. MSI can help you assemble a well-designed Suggestive Selling program that provides training, direction, and incentives to help your employees hone their sales skills and increase your revenue.