Are You Listening?
Your customers are talking about you. If you are paying attention to what they say, you’ll hear insights that (combined with mystery shopping) yield important operational information. Our customized approach to quantitative and qualitative Guest Satisfaction or Customer Satisfaction surveys can help you harness this data for your company’s success. When it comes to guest satisfaction surveys, a high response rate is the key to statistically meaningful data. MSI offers a variety of tools to deploy online surveys, including customer receipts, email, text message, or a specially targeted email list. No matter what the medium, we can create effective incentives to increase the probability of response and systems that keep the data at your fingertips.